ATTENTION SHELDON CUSTOMERS
Due to the fire in Sheldon on Monday night 10-10-17 some of HTC's fiber was damaged. We will need to complete the repairs. This will occur beginning at 12:01 a.m. Tuesday Oct. 10. You will experience an outage if you are located from 7th St. to 16th St. between 6th Ave. and Washington Ave. This will also affect the Pleasant Court Dr. and Lincoln Ave. neighborhoods south of E. 9th St. Click here for a map of the area that will be impacted. This will include cable TV, internet & telephone services.
We are at that time of year again when the position of the sun in the sky will cause brief interuptions of the cable TV service. This occurs in mid-afternoon and lasts no longer than 15 - 20 minutes. Not all channels will be affected at the same time. It depends on which satellite the various channel's signal comes off of. If you experience poor reception or complete loss of signal in mid-afternoon please be patient and the channel should come back on shortly.
FREE CALLER ID FOR BUSINESSES
If you are a business customer of HTC Communications with telephone & internet services we have a deal for you! Caller ID is now free! Increase the efficiency of your business with caller ID. If you are a customer who currently pays for Caller ID, you will see that as of your July 1 bill, you will no longer be charged. If you are a customer who does not have caller ID and would like it added, please call our office to order.
It has been brought to our attention that some of HTC's email customers have received an email requesting them to verify their email username and password. DO NOT respond to this email. This is a scam and was not sent by HTC Communications. HTC will not contact you for your personal information.
Before digging or excavating in your yard call Iowa One Call 48 hours before you plan to dig. All utilities will make sure your underground utilities are located and marked before you dig. You'll know where it's safe to dig and avoid potential service diruptions or accidents. Dial before you dig - it's the law!
IS YOUR INTERNET TOO SLOW?
Want to try faster internet? You can upgrade and we will pay the difference for ONE month!
Call or click to email us for more details.
30M residential internet now available!
With families having many devices that use the internet these days including Smart phones, Smart TV's, gaming systems tablets and computers we realize that faster internet is needed. If you aren't on a Bundle call today! As always Bundles are your best value!
Current Bundle customers, you have been upgraded to the 30M. If you are not receiving this speed, unplug your modem and if it has one remove the green battery, leave it off a few minutes and then plug it back in.
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